Refund & Cancellation Policy

Last updated: April 2026

We want you to feel confident investing in OwnOS. This policy explains exactly what happens to your money at each stage of the engagement.

Setup Fee

Before Stage 1 begins (before your onboarding questionnaire is sent):

Full refund within 7 days of payment. No questions asked. Email billing@ownos.ai.

After Stage 1 has begun:

The setup fee is non-refundable. Delivery work — including AI processing, agent time, and custom builds — begins immediately on provisioning and cannot be reversed.

Monthly Retainer

Cancel any time with 30 days written notice to team@ownos.ai
No partial month refunds — your subscription runs to the end of the current billing period
No long-term contract — month to month after the setup is complete

Service Credits

If OwnOS fails to deliver the agreed scope within a reasonable timeframe through no fault of the client, you are entitled to a service credit equal to one month's retainer fee. Service credits are applied to your next invoice and cannot be exchanged for cash.

What You Keep On Cancellation

Your complete ERP software codebase
Your business database with all data
All SOP documents and training materials
All tutorial videos and swimlane diagrams

What stops on cancellation: AI automations, intelligent routing, compounding business intelligence, and all AI-operated functions. Your software continues to work as a manual system.

How to Request a Refund or Cancel

Email billing@ownos.ai with your business name and the action you are requesting. We respond within 2 business days.